top of page
Frequently asked questions
Most orders arrive within [JO TO UPDATE: number] working days. We post your order within [JO TO UPDATE: dispatch time] of you placing it, and you’ll get a tracking link by email so you can follow it.
Yes. UK delivery is free on orders over £[JO TO UPDATE]. Below that, postage is a flat £[JO TO UPDATE].
You can return most items within [JO TO UPDATE: number] days of delivery for a refund, as long as they’re unused and in their original packaging. Just get in touch with us first and we’ll sort it. For hygiene reasons, we can’t accept returns on dog treats.Read our full Returns Policy
Some are, and the rest are carefully hand-picked. We make a few things ourselves at Bob & Friends HQ, and everything else is chosen from brilliant small UK makers.Visit our About Page to learn how we choose our products.
Yes. Our dog treats are made with natural ingredients and no artificial additives. Our pig’s ears, for example, are 100% dried pig’s ear with nothing else added.
Yes. At checkout, you can add a different delivery address and we’ll send the gift straight to them. We never include prices on the packing slip, so you won’t accidentally ruin the surprise.
Bob & Friends is a small online gift shop based in Sussex, UK. We’re online only and ship right across the UK.See our Shipping Policy
The Rude Range is our 18+ corner of cheeky, sweary gifts, including rude cards, magnets and adult gifts. You’ll be asked to confirm you’re 18 or over before you can browse it.
The easiest way is through our Contact Page and we’ll get back to you as soon as we’re back from the dog walk. You can also reach us at [JO TO UPDATE: email address / any other contact details].
[JO TO UPDATE: UK only / international delivery details]
Once your order is on its way, [JO TO UPDATE: explain whether/how customers receive tracking information].Please see our Shipping Policy
Need to change your mind? Submit a cancellation request as soon as possible and we’ll do our best to catch your order before it heads out the door. [JO TO UPDATE: confirm exact cancellation process/limitations]Please use our Cancellation Form to cancel your order. Make sure you have your order number ready!
[JO TO UPDATE: confirm whether gift messages are available and how customers add one]
[JO TO UPDATE: explain restocks / limited maker products / how to hear about restocks]
Oh no! Get in touch with us at [JO TO UPDATE: contact method] and let us know what’s happened. [JO TO UPDATE: confirm replacement/refund process]
Questions answered? Now go find something nice!
Now the important stuff is sorted, head over to the shop and have a nosy at the gifts, treats and bits we’ve picked out for you.
bottom of page